ARTICLE 1: SCOPE OF APPLICATION
These terms and conditions of sale apply to all sales made through the https://universdespoignees.com/ website.
ARTICLE 2: ORDERS
Les systèmes d'enregistrement automatique sont considérés comme valant preuve de la nature et du contenu de la commande. Univers des poignées® confirme l'acceptation de sa commande au client à l'adresse e-mail que celui-ci aura communiquée. La vente sera conclue à compter de la validation par Univers des poignées® du paiement de la commande c'est-à-dire de la date de validation du paiement pour les commandes réglées en ligne par carte bancaire ou de la date de réception du règlement par chèque. Univers des poignées® se réserve en tout état de cause le droit de refuser ou d'annuler toute commande d'un client avec lequel existerait un différend relatif au paiement d'une commande antérieure.
ARTICLE 3: AVAILABILITY OF ITEMS
Tant que nos offres et leurs prix sont visibles sur le site, elles sont valables. La disponibilité indiquée au moment de la consultation du site par le client reste tributaire de l'état du stock chez Univers des poignées® et bien entendu chez les fournisseurs.
To create our showcase and sales catalog, we work with databases, enriched with information provided by our suppliers. This database contains more than a hundred items, not all of which are stored in our warehouses, and our offers are therefore subject to availability from our suppliers.
Only if an article is permanently out of stock with our suppliers will it be removed from our sales offer. In all other cases, a new order may be placed within a certain period of time.
When a product ordered is unavailable, the customer is informed by e-mail or on the invoice of the products shipped in the case of an order of several items.
Order delivery deadline: when the order is placed and on the order acknowledgement, a delivery deadline is communicated to customers. This is calculated by adding the time taken for the longest available product to the delivery time for the mode of transport selected by the customer.
From the moment the order is placed until it is dispatched, the customer has the option of cancelling the order.
Special features:
Pre-order articles Pre-orders: articles to be published are offered on the https://universdespoignees.com/ website as pre-orders. This reservation is made with the indication of a release date announced by the publisher at the time of the opening of the reservation phase. This release date may be changed at any time by the publisher, who is solely responsible for marketing his product.
Dans tous les cas, Univers des poignées® s'efforce, dès la date de mise en vente définitive, d'expédier les articles aux clients ayant réservé, à hauteur du stock fourni par l'éditeur pour le jour de sortie.
ARTICLE 4: PRICES
The prices indicated in euros are deemed net, excluding shipping costs. This price includes the price of the products, handling, packaging and storage costs. Prices may be changed at any time without prior notice, but articles will be invoiced on the basis in force when the order is registered. All orders are invoiced and payable in euros. Any customs duties or local taxes are the responsibility of the recipient.
ARTICLE 5: SHIPPING COSTS
Shipping costs include preparation, packaging and postage. Please remember to combine all your items into a single order. We will not be able to group two separate orders, and shipping costs will be charged for each of them.
ARTICLE 6: PAYMENT
You can choose from several payment methods offering maximum security. You can pay :
- By credit or debit card (Visa, Eurocard/Mastercard) either directly on the site, in the payment form provided during the order process (secure entry using SSL encryption), by entering the type of card, your card number with no spaces between the digits, the control number (located on the back of your card) and the validity date.
You can choose from a range of payment options, and even benefit from easy credit card payment.
Payment is made via the secure bank servers of our partners. This means that no banking information concerning you will be transmitted via the https://universdespoignees.com/ website.
Payment by credit card is perfectly secure; your order will be registered and validated as soon as the bank accepts your payment.
ARTICLE 7: DELIVERY
We deliver to your home or to a relay point. The delivery time includes the preparation time of the parcel plus the delivery time. Univers des poignées® delivers worldwide. The purchaser is notified by e-mail of the different stages in the tracking of his order: preparation and delivery.
Delivery time includes preparation time and delivery by our carrier. The announced delivery time of 5 to 7 days is valid from receipt by the buyer of the order delivery e-mail. The delivery time of (announced by the carrier) does not commit Univers des poignées® to a longer delivery time.
ARTICLE 8: WARRANTY - RETURNS - REFUNDS - WITHDRAWAL
The items supplied by https://universdespoignees.com/ are brand new and guaranteed against all defects. They are identical to those sold in traditional stores and come from all the publishers and suppliers listed.
In the event of a defective or non-compliant item, the purchaser has 30 working days from receipt of the items to request an exchange or refund. If the thirty (30) day period normally expires on a Saturday, Sunday or public holiday, it is extended to the next working day.
Customers must return new or unused items, intact and with all accessories. In such a case, the buyer must send proof of the defect(s) to contact@universdespoignées.com (description and photos enclosed).
In the event of exercising the right of retraction, Univers des poignées® is obliged to reimburse the sums paid by the customer, free of charge, with the exception of return costs. Reimbursement is due within a maximum of 14 working days from the date of receipt of the returned parcel(s).
ARTICLE 9: TRANSFER OF OWNERSHIP - TRANSFER OF RISK
The transfer of ownership of the products to the purchaser will only take place after full payment of the price by the latter, whatever the date of delivery of the said products. On the other hand, the transfer of the risks of loss and deterioration of the products will only take place upon delivery and receipt of said products by the purchaser.
ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA
Univers des poignées ® is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data comprising it is legally protected, and agrees not to extract, reuse, store, reproduce, represent or retain, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or any qualitatively or quantitatively substantial part of the content of the databases appearing on the site accessed.
ARTICLE 12: APPLICABLE LAW
All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions referred to herein, shall be governed by French law.
ARTICLE 13: ACCEPTANCE BY THE PURCHASER
These general terms and conditions of sale, as well as the price lists, are expressly approved and accepted by the purchaser, who declares and acknowledges that he/she is fully aware of them, and thereby waives the right to invoke any contradictory document, in particular his/her own general terms and conditions of purchase. The act of purchasing implies acceptance of these general terms and conditions of sale.
These terms and conditions may be modified at any time without prior notice by Univers des poignées - Terms and conditions updated on October 1, 2024.